Refund policy

Return & Refund Policy

Effective Date: May 2026

At VYRAL Supplements, we are committed to delivering premium-quality products and a professional customer experience. Because our products are consumable supplements, all purchases are considered final sale unless an item arrives damaged or defective.

Please review the policy below before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, we will gladly provide a replacement at no additional cost.

To request a replacement, please contact our support team within 7 days of delivery and include:

  • Your full name
  • Order number
  • Clear photos of:
    • The product damage
    • The product packaging
    • Shipping label (if applicable)

Once your request has been reviewed and approved, a replacement shipment will be processed promptly.

Returns

Due to health, safety, and quality-control standards for consumable products, we do not accept returns on:

  • Opened products
  • Used products
  • Consumable supplements
  • Orders placed incorrectly by the customer
  • Flavor preferences
  • Change-of-mind purchases

For safety reasons, returned supplement products cannot be restocked or resold.

Refund Policy

VYRAL Supplements does not offer refunds on delivered products unless:

  • The item arrived severely damaged
  • The wrong product was shipped
  • The product arrived defective

Approved issues are typically resolved through a replacement shipment rather than a monetary refund.

Refund requests that do not meet the conditions above may be declined at our discretion.

Shipping Responsibility

Customers are responsible for providing accurate shipping and billing information at checkout.

VYRAL Supplements is not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered
  • Incorrect addresses entered at checkout
  • Delivery issues caused by carrier delays or weather conditions

If a package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.

Replacement Eligibility

Replacement requests may be denied if:

  • The request is submitted outside the 7-day window
  • Insufficient proof is provided
  • The product has been excessively used or altered

Contact Information

For all replacement or order support inquiries, please contact:

VYRAL Supplements Support
Email: support@vyralsupplements.com

Please allow 2-8 hours  for a response from our support team.

Final Sale Notice

All products sold through VYRAL Supplements are considered final sale unless otherwise stated.

By purchasing from our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.