Help & Support
Find answers to common questions about orders, shipping, products, and subscriptions. If you still need help, our support team is always available.
Orders & Shipping
How long does order processing and shipping take?
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Once your order is placed, we begin processing it within 1–2 business days. After fulfillment, orders are shipped using standard delivery services within the United States.
Most customers receive their package within 2–5 business days depending on location. During peak seasons or promotional periods, shipping may take slightly longer.
You will receive a tracking number via email as soon as your order is shipped so you can follow your delivery in real time.
Do you ship internationally?
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At the moment, we only ship within the United States. This allows us to maintain faster delivery times, better quality control, and more reliable shipping rates.
However, we are actively working on expanding internationally and plan to offer worldwide shipping in the future. Updates will be announced on our website and social channels.
Can I change or cancel my order after placing it?
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Orders can only be modified or cancelled within 24 hours of purchase, before they enter processing.
If you need to make changes, please contact us immediately at vyralsupplement@gmail.com with your order number so we can assist you as quickly as possible.
Returns & Refunds
What is your return policy?
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Due to health, safety, and quality control regulations for dietary supplements, we are unable to accept returns on opened or used products.
This ensures all customers receive products that are fresh, sealed, and safe. If your order arrives damaged or incorrect, we will always replace it at no cost.
My product arrived damaged. What should I do?
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We’re sorry about that — quality and customer satisfaction are very important to us.
Please contact us within 7 days of delivery and include your order number along with clear photos of the damaged item. Once verified, we will immediately send a replacement free of charge.
Do you offer refunds?
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We do not offer refunds on opened or used products due to health and safety regulations.
However, if there is an issue with your order such as damage, missing items, or shipping errors, we will always resolve it with a replacement or appropriate solution.
Products
Are your products GMP certified?
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Yes — all of our supplements are manufactured in GMP-certified facilities in the United States.
This means they are produced under strict quality control standards to ensure safety, consistency, and purity in every batch.
How should I take your pre-workout?
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Mix 1 scoop with 8–12 oz of water and consume 20–30 minutes before your workout.
For best results, do not exceed 1 serving per day. We also recommend avoiding consumption close to bedtime due to its energizing effects.
Subscriptions
How does Subscribe & Save work?
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Subscribe & Save is our automatic delivery program designed to make reordering simple and cost-effective.
When you subscribe, your chosen products are delivered every 30 days at a discounted price. You are billed automatically each cycle so you never have to manually reorder.
Can I cancel or pause my subscription?
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Yes — you have full control over your subscription at all times.
You can pause, skip, or cancel your subscription anytime through your account dashboard with no fees or penalties.
When will I be charged for my subscription?
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You will be charged every 30 days starting from your initial order date.
We also send email reminders before each billing cycle so you always know when your next payment is coming.
